Whether you deal with paper or electronic files, we can help you improve the methods you use to store, retrieve, and exchange information. We can help you evaluate the information exchanged and the processes used to do so. We examine what information is processed, how it is processed, and who is involved in the process. These studies include requirements analyses, workload forecasts, and workflow mapping. Once the processes are fully understood, we can help you understand and implement the technology and process-based solutions to fit your situation.
One example of our records management services is our work at the FDA Center for Biologics Evaluation and Research. There, PSI managed the Document Control Center and over four linear miles of regulatory records. We helped to plan, define, test, and implement a system utilizing wireless handheld barcode scanners for point-to-point tracking of several millions regulatory documents.